Terms & Conditions – CBD Giant

Terms & Conditions

You must be 18+ to purchase any products on this website. 

Payment
OBL Group Ltd receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be charged to your account when the item is shipped.

All amounts are in GBP. Great British Pound and is incl. VAT.

OBL Group Ltd uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

Delivery
OBL Group Ltd delivers on all business days (and Saturdays), with orders placed before 15:00

Warranty rights
A 2-year warranty is granted in accordance with the Purchasing Act. Our right of complaint applies to defects in material and / or fabrication.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

OBL Group Ltd will cover return costs to a reasonable extent for returns

CBD Giant inquiry and complaints are sent to: OBL Group Limited, 1 Coolgreany, Mill Lane, Bordon, Hampshire, GU35 0PB

Refund
If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.

Right of cancellation
14 days full right of return is given on goods purchased in our Webshop. 
The period is counted from the day you receive the order.

You will have to pay return costs yourself.

Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days after the shipment.

The notification must be given per. email at hello@cbdgiant.co.uk. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal. 

Return 
of the item when you return it You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, properties and manner of operation of the item. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store.

Complaints - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be made by contacting the Citizens Advice consumer helpline on 03454 04 05 06, and for Welsh speaking advisors 03454 04 05 05. Alternatively your local Trading Standards office can be found by visiting the locator page on the Government website found here: https://www.gov.uk/find-local-trading-standards-office

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/ 
If you have a complaint here, you must provide our E-mail address: hello@cbdgiant.co.uk